Hilfe - Aras Shopping

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Help

Do you have questions, feedback or need support? Here you will find the most important answers about orders, shipping and products.

Shopping & Payment

Which payment methods do you accept?

We accept credit card, PayPal, Sofort bank transfer and other common payment methods.

When will my credit card be charged?

Your credit card will be charged when you complete your order or after your order has been confirmed.

Can I use multiple payment methods for one order?

No, only one payment method can be used per order.

Is it safe to enter my credit card details on your website?

Yes, your data is safe. Our website uses encrypted connections (SSL) and complies with current security standards to protect your payment information.

Shipping & Delivery

How is chilled goods shipped?

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How long does delivery take?

How much does shipping cost?

You can see the exact costs and any free-shipping thresholds in the cart/checkout.

My parcel arrived warm/damaged – what should I do?

Products, freshness & storage

How long do chilled products keep?

Can I refreeze products?

Where can I find allergens and ingredients?

Are there preparation instructions or recipes?

Yes, on our website under “Recipes” you will find our blog posts with preparation tips, step-by-step instructions and ideas around our meat, cheese and dairy products. Visit us regularly – we are continuously adding new recipes.

Orders & Account

Can I order as a guest?

Yes. A customer account is optional, but it makes shipment tracking and invoice download easier.

Where can I find my orders/invoices?

In your customer account under “Orders” – there you can view and track your orders.

Can I change or cancel my order?

As long as it has not yet been packed/shipped, yes. Please contact our support as soon as possible.

I have a voucher – how do I redeem it?

Enter the voucher code in the designated field in the cart or at checkout and confirm.

Returns, complaints & refunds

How do I start a return?

When will I receive my refund?

Ware entspricht nicht der Qualität?

Welche Artikel sind von der Rückgabe ausgeschlossen?

Fresh products (meat, sausage, cheese, dairy products), opened/unsealed food items as well as custom-made/individual packages.

Location & Shopping

Do you have a location / store?

Yes. Our store is located at Marktstraße 10, 50968 Cologne. You can find detailed directions on our contact page.

Are there parking options?

How can I find you the fastest?

What are your opening hours?

Further questions?

Do you have a question about a specific product or issue?

Chat directly with an expert!

Contact

We are here for you!

Shopping & Payment

Shipping & Delivery

Products, freshness & storage

Orders & Account

Returns, complaints & refunds

Location & Shopping

Further questions?

Do you have a question about a specific product or issue?

Aras Shopping

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HOTLINE:

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