If your package arrived warm or was damaged, please contact our customer service immediately.
Send us an email with:

• Order number
• a short description of the problem
• Photos (package/packaging + affected items)

After review, we will refund the affected products (or, if necessary, the entire order).

You can see the exact costs and any free-shipping thresholds in the cart/checkout.

You can find the estimated delivery time directly on the product page. It is usually 1–3 business days.

We ship chilled goods in special packaging with cooling pads so the products stay fresh and well chilled during transport.

Yes, on our website under “Recipes” you will find our blog posts with preparation tips, step-by-step instructions and ideas around our meat, cheese and dairy products. Visit us regularly – we are continuously adding new recipes.