We are here for you!
Do you have questions, feedback or need support? Here you will find the most important answers about orders, shipping and products.
Shopping & Payment
We accept credit card, PayPal, Google Pay, Apple Pay, Klarna and other common payment methods.
Your credit card will be charged when you complete your order or after your order has been confirmed.
No, only one payment method can be used per order.
Yes, your data is safe. Our website uses encrypted connections (SSL) and complies with current security standards to protect your payment information.
Shipping & Delivery
We ship chilled goods in special packaging with cooling pads so the products stay fresh and well chilled during transport.
You can find the estimated delivery time directly on the product page. It is usually 1–3 business days.
You can see the exact costs and any free-shipping thresholds in the cart/checkout.
If your package arrived warm or was damaged, please contact our customer service immediately.
Send us an email with:
- Order number
- a short description of the problem
- Photos (package/packaging + affected items)
After review, we will refund the affected products (or, if necessary, the entire order).
Products, freshness & storage
Yes – all our products are fresh.
No. We do not carry frozen goods – all our products are fresh and not intended to be refrozen.
Allergene und Zutaten findest du direkt auf der jeweiligen Produktseite in der Produktbeschreibung bzw. im Bereich „NÄHWERTE“.
Yes, on our website under “Recipes” you will find our blog posts with preparation tips, step-by-step instructions and ideas around our meat, cheese and dairy products. Visit us regularly – we are continuously adding new recipes.
Orders & Account
Yes. A customer account is optional, but it makes shipment tracking and invoice download easier.
In your customer account under “Orders” – there you can view and track your orders.
As long as it has not yet been packed/shipped, yes. Please contact our support as soon as possible.
Enter the voucher code in the designated field in the cart or at checkout and confirm.
Returns, complaints & refunds
Please send us an email first with your order number and a short description of the issue. If possible, include photos as proof. We will then get back to you with the next steps.
Once processing is complete, you will receive your refund.
If a product does not meet the expected quality, please contact us
Since we sell fresh products, returns are generally excluded.
Exceptions apply only in case of delivery issues (e.g. damaged, delivered incorrectly, or incomplete).
Location & Shopping
Yes. Our store is located at Marktstraße 10, 50968 Cologne. You can find detailed directions on our contact page.
In the area around Marktstraße 10, 50968 Cologne, public parking is available depending on availability.
The fastest way to reach us is by car or train.
Address: Marktstraße 10, 50968 Cologne.
Our opening hours:
Mon–Sat: 05:30–10:00
Sun: closed
