Privacy Policy

The controller responsible for data processing is:

Murat Aras

Marktstrasse 10

Cologne

Germany

info@balkayseri.com

We are pleased about your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any information about yourself. Each time you access a website, the web server automatically stores a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in a correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. All access data will be deleted at the latest seven days after the end of your visit to the site.

1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact the point of contact described in this privacy policy.

1.2 Content Delivery Network

To ensure shorter loading times, we use a so-called Content Delivery Network (“CDN”) for some offers. With this service, content, e.g. large media files, is delivered via regionally distributed servers of external CDN service providers. Access data is therefore processed on the service providers’ servers. Our service providers act for us as processors. If you have any questions about our service providers and the basis of our cooperation with them, please contact the point of contact described in this privacy policy.

2. Data processing for contract handling, contact and when opening a customer account

We collect personal data when you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we necessarily require the data for contract processing or for processing your contact request, and you cannot complete the order or send the contact request without providing them. Which data is collected is evident from the respective input forms. We use the data you provide in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and handling your enquiries.

Provided you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete performance of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this policy. You can delete your customer account at any time either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.

3. Data processing for the purpose of shipping handling

For the performance of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods.

4. Data processing for payment handling

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction handling

Depending on the selected payment method, we pass on the data required for handling the payment transaction to our technical service providers, who act for us as processors, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for handling the payment. This serves the performance of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers themselves collect the data required for handling the payment, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our partners for payment handling and the basis of our cooperation with them, please contact the point of contact described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where applicable, we provide our service providers with additional data which they, together with the data necessary for handling the payment, use as our processors for the purpose of fraud prevention and optimising our payment processes (e.g. invoicing, processing disputed payments, supporting accounting). This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in our protection against fraud and in efficient payment management.

5. Cookies and other technologies

5.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies).

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the contents of the shopping cart) are collected and processed. This serves, in the context of a balancing of interests, our legitimate interests, which prevail, in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also access the following link: https://balkayseri.myshopify.com/pages/datenschutz. If cookies are not accepted, the functionality of our website may be restricted.

On our website we use the Borlabs Cookie Plugin (“Borlabs”) to inform you about the cookies and other technologies that we use on our website and to obtain, manage and document your consent, where required, to the processing of your personal data by these technologies. This is necessary in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR to fulfil our legal obligation under Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. Borlabs is an offer from Borlabs – Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany. When you visit our website, the Borlabs web server stores a so-called Borlabs cookie, which contains information about cookie runtime and version, device and browser information as well as information about your consent behaviour. No personal data is transmitted to Borlabs. Your data will be deleted after one year, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this policy.

5.2 Use of Borlabs for managing consents

6. Social Media

6.1 Social plugins from Instagram

Social buttons from social networks are used on our website. These are only embedded in the page as HTML links, so that no connection is established with the servers of the respective provider when you call up our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, click the Like or Share button.

6.2 Our online presence on Facebook, Instagram

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the above-mentioned social media, your data is automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your rights and settings options in this regard to protect your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting a Facebook fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Instagram is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is generally transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

7. Contact options and your rights

As a data subject you have the following rights:

in accordance with Art. 15 GDPR, the right to obtain information, to the extent specified therein, about your personal data processed by us;

in accordance with Art. 16 GDPR, the right to obtain without undue delay the rectification of inaccurate or completion of your personal data stored by us;

in accordance with Art. 17 GDPR, the right to obtain the erasure of your personal data stored by us, unless further processing is required

for exercising the right of freedom of expression and information;

for compliance with a legal obligation;

for reasons of public interest or

for the establishment, exercise or defence of legal claims;

in accordance with Art. 18 GDPR, the right to obtain restriction of processing of your personal data, insofar as

the accuracy of the data is contested by you;

the processing is unlawful, but you oppose the erasure of the data;

we no longer need the data, but you require them for the establishment, exercise or defence of legal claims, or

you have objected to processing pursuant to Art. 21 GDPR;

in accordance with Art. 20 GDPR, the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format or to request the transmission of those data to another controller;

in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your habitual residence, place of work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, or if you wish to request information, rectification, restriction or deletion of data as well as revocation of consent given or object to a particular use of data, please contact us directly using the contact details in our legal notice.

Right to object

Insofar as we process personal data as explained above to safeguard our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Insofar as processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for such purposes.

Privacy policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.